By setting up its own structured ombudsman system that covers all of its companies around the world, Volkswagen has created a protected space for all employees, business associates and third parties. This system was set up with the aim of tackling white-collar crime and corruption.
Two respected lawyers act as neutral ombudsmen (taken from the Swedish word for mediator) for the Group. All employees, business associates and external parties are able to contact the ombudsmen should they discover evidence of corruption, white-collar crime or the violation of human rights. The ombudsmen are required to uphold strict secrecy, meaning that towards the company all information is treated as confidential and anonymous. Whistleblowers therefore do not need to worry about any reprisals or actions by the company. Any violation of legal regulations or internal policies shall be handled accordingly and may result in the party responsible being dismissed.
Dr. Rainer Buchert (Lawyer)
Phone.: +49 (0) 61 05 92 13 55 or +49 (0) 69 710 33 330
Thomas Rohrbach (Lawyer)
Phone.: +49 (0) 69 65 30 03 56
Details on how to contact the ombudsmen are available in the main Group languages (German, English, Spanish, Portuguese, Czech, Chinese, Italian, Japanese, French and Russian) by calling the hotline on +49 (0) 69 65 30 04 90. Information on corruption which is available in languages other than English or German can also be forwarded by fax to +49 (0) 69 65 00 95 23.
Online reports to ombudsmen
Using the Business Keeper Monitoring System, reports can be submitted to ombudsmen of the Volkswagen Group from anywhere in the world, at any time and in an especially secure environment. The system can be accessed via the following websites:
Head of Group Internal Audit
Tel.: +49 (0) 5361-923488
Fax: +49 (0) 5361-939309