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  4. Whistleblower System

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Whistleblower System

Welcome to the homepage about the Volkswagen Group Whistleblower System.

Complying with statutory regulations and internal rules has top priority at Volkswagen. We can only avoid damage  to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied.

That calls for vigilance on the part of everyone along with a willingness to draw attention to possible serious regulatory violations on the basis of concrete evidence. We also value information of this nature from business partners, customers and other third parties.

The whistleblower system guarantees the greatest possible protection for whistleblowers and persons implicated. An investigation is only initiated after very careful examination of the facts and concrete evidence of a regulatory violation. There will be strict  confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.  

 

 

 

A list of all internal and external contact points is available from this page.

Where do I send my report?

All contact options along with details and comments on the disclosure of personal data can be found below.

The Investigation Office, which is your internal contact partner, can be accessed as follows:

  • Reporting Channel

     

    You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office you can use the secure reporting channel to submit a report.

     

    Technical support:

    Please call +800 444 46300, if a technical breakdown occurs. This telephone hotline is not an anonymous reporting channel. By calling this number, you will reach a colleague from the Investigation Office of the Volkswagen Group.

  • E-mail

    You can get in contact with the Investigation Office of the Volkswagen Group via E-Mail:

    io@volkswagen.de

    Please note that personal and traceable data such as the IP address may be transmitted indirectly when sending an e-mail. This data could reveal the identity of the sender. This also applies to e-mail accounts created especially for this purpose.

  • Phone


    You can contact us by phone (German and English) using the international toll-free number
    +800 444 46300
    .

    If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

    Please note that personal and traceable data such as the phone number may be transmitted indirectly when making a phone call. This data could reveal the identity of the caller.  

  • Postal adress and in person


    Postal adress:        Investigation Office
                                       Box 1717
                                       38436 Wolfsburg (downtown)
                                       Germany

    In person:               Investigation Office
                                       Porschestraße 26 - 30
                                       38440 Wolfsburg (downtown)
                                       Germany

    Please make an appointment in advance by calling +800 444 46300.

Ombudspersons of the Volkswagen Group

"Ombudsman" is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiability. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing.

All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the Company are forwarded to the Investigation Office anonymously.

If you want to get in contact with the Ombudspersons you can find their contact point on the following homepage: http://www.ombudsmen-of-volkswagen.com/

How do I make a report?

It is important to make sure the information contained in the report you submit to the Investigation Office is as concrete as possible so that it can be processed and investigated in the appropriate manner.

It is helpful if your report covers the following five questions:

- who?
- what?
- when?
- how?
- where?


Please make sure that the descriptions contained in your report can be easily understood by persons who are not specialists in your field. Maybe you would be available to answer further questions? That would be very helpful. If you would be willing to do so, but wish to remain anonymous and do not wish your identity to be disclosed to the Company, please contact the ombudspersons to make your report.

Responsible for content

The Volkswagen Investigation Office is responsible for the content of this page.

Volkswagen Investigation Office
Box 1717
38436 Wolfsburg
Germany

io@volkswagen.de

For better readability, only the masculine form is used on this page. This form is explicitly understood as gender-neutral. It is used for editorial purposes only and is entirely without prejudice.